Frequently Asked Questions
Q: What are Kleany Compressed Towelettes?
Kleany Compressed Towelettes are biodegradable, eco-friendly towelettes designed for convenience and sustainability. They come in a compact form and expand when water is added, making them perfect for travel and on-the-go use.
Q: How do I use Kleany Compressed Towelettes?
Simply add a small amount of water to the compressed towelette. It will expand instantly, allowing you to unfold and use it for cleaning, refreshing, or sanitizing.
Q: What are the ingredients used in Kleany Compressed Towelettes?
Our towelettes are made from 100% rayon making them biodegradable, ensuring they are safe for both your skin and the environment.
Q: Are Kleany Compressed Towelettes safe for sensitive skin?
Yes, our towelettes are made of 100% rayon making them hypoallergenic, free from harsh chemicals and gentle on sensitive skin.
Q: Can I use Kleany Compressed Towelettes for my baby?
Yes, our towelettes are gentle and safe for all ages, including babies. They are free from harsh chemicals and fragrances, making them ideal for delicate skin
Q: When will my order be shipped?
We process and ship out orders Monday through Friday, excluding weekends and holidays. Orders will usually be processed and shipped within 3-5 business days.
Once shipped, you’ll receive an email with tracking information within 24 hours. Please note, it can take up to 48 hours for your tracking information to update.
Q: How can I contact Kleany customer support?
You can reach our customer support team via the contact form on our website or by email at hello@kleany.com.
Q: What is your return policy?
We offer a satisfaction guarantee on all our products. If you are not completely satisfied with your purchase, please contact our customer service team within 14 days after delivery for a full refund or exchange.
Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
Refunds will be processed to the original payment method within 7-10 business days after we receive and verify the returned item.